Your Bag Spa » FAQ

Does cleaning damage my bag?

No, not at all. In fact it’s quite the opposite. If left on, the dirt and oils on your bag will begin

to break down the structure of the leather and may cause irreparable damage. The Handbag

Spa’s products have been specifically designed for use on delicate leathers and textiles. A

regular mild clean will lengthen the life of your bag considerably.

Can you guarantee to remove all of the stain in my bag?

Unfortunately not. Some stains become permanent after being left in for too long. However,

if the stain is in the leather itself, we do have remedies that can resolve most problems.

Are you able to carry out all treatments on unfinished leather?

All of our cleaning treatments are mild enough to use on these types of leathers, but some

repair techniques are not possible, due to the fact that the leather is porous.

What assurances can you give me?

We have many years experience in the cleaning, care and repair of leather and have been

involved in advances in leather technology. We have invested tens of thousands of pounds in

that technology to ensure our service is second to none! We work in partnership and are

endorsed by some of the industry's most prestigious manufacturers and design our own

products to ensure only the best components are added.

Why do we have to clean bags?

Many people asked us why do we need to keep our accessories clean, reason is because of

hygine purposes, you cannot imagine how dirty(germs, bacteria, mold) it is even thou it

doesn't look dirty with our naked eyes.

Will my used bag look new after cleaning?

We prefer the words Clean & Fresh instead of New, as these words are more realistic

(compared to New) after a good clean. The reason is because common wear & tear marks are

usually viewed as stains.

Why does it take weeks to clean my bag?

All the items are hand washed with solutions instead of dry cleaning. We repeat the cleaning

process often as cleaning once will not be clean enough. As each item is serviced by one

person at a time, naturally, there will be a queue for all items that we received.

Why does it take months to color restore my bag?

All items are subjected to cleaning services before a fresh color can be applied on the leather,

getting JND (Just Noticeable Difference) color for each item requires time to mix, curing

time is needed to ensure the fresh color bonds with the leather. As each item is serviced by

one person at a time, naturally, there will be a queue for all items that we received.

Why not dry clean my branded bags? Isn't it easier, faster & cheaper?

YOUR BAG Spa practice wet cleaning for all types of material instead of dry cleaning to

prevent toxic build up on your skin when you use it. Moreover, dry cleaning can never

achieve the level of cleanliness we strived to produce on every item we receive. Hand

Cleaning methods is the only way to go for us.

Does cleaning harm my bags?

YOUR BAG Spa works hard to ensure that our employees and customers feel confident that

nothing in our cleaning process will harm them or the environment. We do not dry clean and

our solutions far exceeds environmental standards in the cleaning industry, and we continue

to look for ways in which we can provide superior cleaning in a safe and eco-friendly

manner.

Does cleaning shorten the life of an item?

No, in fact cleaning prolongs an item's life. Not only do stains set with age, making the item

look unattractive, but ground-in dirt and soil act as abrasives, causing rapid wear of fibers.

Insects are attracted to soiled items and cause further damage.

Does cleaning bags often result in it becoming unusable more quickly?

Frequent cleaning prolongs the life of your branded bags. Since some stains are invisible at

first, or may simply go unnoticed, it's important that you consult YOUR BAG Spa about your

items to ensure that irreparable damage is not done over time. This damage includes the

danger of stains setting in, insects eating the fabric, and ground-in dirt and soil acting as a

sandpaper-like abrasive that will rapidly wear down fibers.

How does your specialist remove stains?

Most stains must be removed prior to the cleaning process which is why it is so important

that you point out any stains before the cleaning. You should also advise us what caused the

stain (juice, coffee, etc.). We use different solutions to gently remove the stain depending on

the cause of the stain. The cause of the stain, type of fabric and whether you pretreated the

stain greatly determines our ability to remove 100% of the stain.

Is there a rule of thumb about when I should have my bags cleaned?

There is an old cleaners saying "Wear it twice, it will clean up nice." This is a nice slogan,

but you need to put more thought into your decision. The branded bag you hold on to

everyday, should follow the same logic you would to changing your bed sheets. For lesser

frequencies, bring in for cleaning every season or twice a year. For branded bags that are used

once in a blue moon, bring it over for cleaning once yearly. Cleaning is especially useful to

remove/minimise food stains, dust, soils, makeup, cologne, and perspiration. Over 99.97% of

bacteria will be removed with proper cleaning and drying. Bacteria often produces an

offensive odor (Bateria's feces) if the bag is used for too long without cleaning. Always clean

items before storage for any length of time. This will help prevent/minimise moth or mold

damage.

I've heard that if I put hair spray on ink marks they are easier to get out, is this true?

Most hair sprays contain alcohol which often leaves its own stain. If you get ink on your item

let us work it out for you.

Should I rub a spill?

We suggest that you simply blot the spill with a clean, dry, light colored cloth or paper towel.

We will work the rest out for you.

The stain didn't come out! Why?

Unfortunately, some stains we just cannot remove. There are a number of variables that affect

our ability to remove stains and sometimes it's just impossible. If this is the case, please know

that we did everything possible to get the stain out and at the same time doing what is best for

the item.

What are stains?

Stains are generally classified into 2 types. Protein and oil based. Specialized solutions are

used to accelerate the 'freeing' of certain stains.

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